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Implementation Application Operating Support Update Installation Training Development
print Support and Maintenance
Your FuelPlus enterprise software is implemented and ready to run. FuelPlus Support and Maintenance takes care that the regular use is as smooth as possible.
With FuelPlus Support and Maintenance, you keep your product up-to-date, resolve problems quickly and provide functional support for your users.
Maintenance Services
FuelPlus Maintenance Services cover product improvements, enhancements, and new functions, as well as tools to upgrade an existing installation to a new release. These releases are made available for download on FuelPlus Infoshare. This area includes:
- Feature request registration
- Requirement analysis and qualification
- Realization of new functionality
- Migration tool development
- Documentation
- Publication of new base releases
Technical Support
FuelPlus Technical Support provides second level support for FuelPlus administrators and help desks.
- Incident registration
- Defect analysis and resolution
- Delivery of corrected software components as patch and service releases
- Support for FuelPlus administrators and customer help desks in the implementation of work-arounds and/or resolution of reported problems
Help Desk
FuelPlus Help Desk provides assistance to your users in all functional areas of your FuelPlus solution.
- Incident registration and resolution
- Assistance for FuelPlus end-users in using the FuelPlus application
- Forwarding of defects to technical support